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FAQ

Frequently Asked Questions

Do we ship internationally?
Yes we do ship internationally. We use USPS First Class International or USPS Priority Mail. The method will depend on the method that you select upon checkout. We do not accept international credit cards (cards issued outside the United States). We only accept PayPal for international orders.
How long does shipping take?
We have many different shipping options available at the checkout page. Shipping time can be estimated in our shopping cart. Time frames for each order can be selected upon checkout. Free Shipping is 7 - 10 days. 
How long do orders take for processing?
Orders take 24 - 48 business hours for processing and verification. This is to insure our safety and yours and most orders are processed quickly in order so we can get them out to you in a timely manner. This also applies to expedited orders. Please take this into account when ordering, or e-mail if we can send it out any sooner.
What are ArmyUniverse's Hours of Operation?
Monday - Friday: 9:00 AM - 5:30 PM. We are closed on the weekends and major holidays.
Can I call ArmyUniverse.com?
Currently we are not equipped with a phone system, so we cannot be reached via phone. However, we are working on this issue and will soon have something set up. You can always reach us via email at info at armyuniverse.com
Where can I track my order?
You can track your order by logging into your account or by checking our order status page - https://www.armyuniverse.com/ordertracking. You can find that by going to the bottom of the page and clicking Order Tracking. 
Where is ArmyUniverse.com located?
ArmyUniverse.com operates out of 4 different warehouses located in the NY, NJ area. We are physically located in New York.
Where can I send my questions to?
You can e-mail any questions from our contact page - https://www.armyuniverse.com/contacts or by emailing us. 
How can I return my order?
If you would like to return your order you may do so by e-mailing us with your order. 

How long do I have to return my order?

You have 30 days from the day the order is placed to return your order. We cannot generate RMA numbers after this time frame because our system will not allow us to do so. We will not deviate from this time frame unless previous authorization is given to extend the time, which we will only grant in special cases.

Where can I find recently added products?

All of our new products can be found here - http://www.armyuniverse.com/new-products#.VRxVj_nF8xI

How can I exchange my order?
If you need to exchange your order you can email exchanges at armyuniverse.com and they will provide an exchange code for you to send back your order. We do not cover shipping costs when shipping the item back to us, However we will send back the product to you at our expense. We are happy to offer Free Shipping on Exchanges but we can only offer this once, so please make sure you know what you would like to exchange it for. If you decide to return a product after an exchange is completed, you will be charged for the return shipping costs back to you.
How can I place a wholesale order or get a quote for a large quantities?
If you are interested in purchasing large quantities, please e-mail wholesale at armyuniverse.com, our wholesale team will be glad to give you a quote for large quantities. If you see a price and you would like to know if we can match it just email info at armyuniverse.com and we will do our best to match any prices you see on a different website.
How does the free shipping promotion work?

Here at ArmyUniverse.com we are here to serve our customers all over the world. We are happy to ship to America, US Territories and Internationally. Here are details for our shipping promotions which we offer.

FREE Shipping on All Continental US Orders

  •      1. Our promotion offering free shipping applies to Continental USA only (48 States).
  •      2. Not valid for orders shipping to Hawaii, Alaska, International Orders, APO/FPO addresses or P.O. Boxes addresses.
  •      3. Shipping Method is standard shipping & shipping carrier is chosen by Army Universe and is not negotiable.
  •      4. Delivery time is 7 - 10 Business Days. If you need an order by a certain date, you should use an expedited shipping method.
  •      5. Overweight and over-sized packages do not apply. Over-sized packages are packages over 25 lbs.
  •      6. Some items may not be eligible for free shipping. Items which are not eligible for this promotion will be subject to normal shipping charges.

This promotion applies to retail orders placed online at ArmyUniverse.com. It cannot be combined with any other coupons or promotions. Offer is only valid while supplies last. Our shipping promotions can be changed or denied at anytime with no explicit reason. Offer not valid on out-of-stock or canceled merchandise.

What methods of payments are accepted?

  • Credit Cards/Debit Cards

    Visa MasterCard American Express Discover
    We accept the standard credit cards and debit cards which include:
    • Visa
    • MasterCard
    • Discover
    • American Express

  • PayPal

    Official PayPal Seal - Verified Member

    What is PayPal?

    • PayPal is the faster, safer way to pay and get paid online. The service allows members to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards, debit cards or financing. PayPal is a very secure and reliable online payment method.
    • PayPal operates in 190 markets and manages over 164 million accounts (equivalent to the total number of retail customers for Citibank USA, Bank of America, Wells Fargo, Barclays Bank and Deutsche Bank combined).
    • PayPal has local websites in 18 markets and allows customers to send, receive, and hold funds in 19 currencies worldwide.
    • PayPal claims 14 million merchant accounts (more than the total number of merchants registered with MasterCard, Visa, Discover and American Express combined).
    How about if i don't have a PayPal account?
    Signing up to PayPal is quick and easy and all you need is a credit card or checking account to get started. Payments will be processed immediately after any payment is made via PayPal.

    To learn more about how PayPal works visit www.paypal.com/howpaypalworks

  • Payment by mail

     

    • Money Order
    • Cashiers Check
    • Certified Check
    • Bank Check

    We DO NOT accept personal checks or business checks.
    To place an order via "payment by mail" - follow these instructions:

    1) Add the desired items to your shopping cart and click checkout.
    2) Fill out the billing and shipping address and choose the payment method "Payment by mail".
    3) Complete the checkout process and mail payment total along with the order number received to the mailing address on our contact page.

  • Checkout by Amazon : Amazon Payments

    Checkout by Amazon is a complete checkout and payments service for e-commerce retailers. Offer Checkout by Amazon to enable millions of Amazon customers to use shipping addresses and payment information in their Amazon.com accounts to buy on your e-commerce or mobile website. Customers complete purchases quickly and conveniently, without ever leaving your website.

  • Bank Account Wire Transfer

    To complete a Bank Account Wire Transfer, please e-mail us for specific details. There is a $20.00 processing fee included to all orders done via Bank Account Wire Transfer.

We do not provide COD shipments or net 30 terms. Orders must be pre-paid before being shipped. We can not be responsible for lost payments in the mail.